Qnap Firmware Reflash / Recovery

Stuct At Booting When HDD’s Are Not Plugged In

If you cannot access the NAS after Step 3, please do the following:

1. Turn off the NAS.
2. Take out all the hard disk drives.
3. Restart the NAS.

You will hear a beep after pressing the power button, followed by 2 beeps 2 minutes later. If you cannot hear first beep, Please contact your local reseller or distributor for repair or replacement service.

If you cannot Hear the two beeps, and Qnapfinder couldnt find your NAS, the NAS Firmware is Damaged. To fix this problem, please follow “Qnap firmware Recovery / Reflash” Documents for your device model.

If you couldn’t solve problem by yourself, Please contact your local reseller or distributor for repair or replacement service.

If Qnapfinder can find Qnap, fallow these steps;

1 – Download Putty software;

http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

2 – Plug in all of your HDD’s with right order while device is still working. Dont restart Qnap yet. Check if all HDD’s are alright and recognized by Qnap. If any of HDD doesn’t recognized or size seems “0″, plug out that HDD.

3 – Log with putty by entering the Qnap IP / user name / password. (Username / Password: admin / admin. Port need to enter 22.)

Now enter these command down below; (Choose command from this screen and “copy” Then go to putty, just pr “pess right mouse button once. By this way, you can paste commands automatically)

# config_util 1 -> (it must say “mirror of root succeed”. if it gives “mirror of root failed” error, stop this step and request help from Qnapsupport.)

# storage_boot_init 1

# df

If dev/md9 (HDA_ROOT) appears full, please contact QNAP support team

# reboot

Now Qnap should reboot well. If you can reach Qnap interface after restart, check RAID system, and change broken HDD with a new one.

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