We Stayed here during March, We booked a transfer with the Hotel from Krabi Airport. The driver was nowhere to be found. After an hour and a lot of Phone calls to the Hotel we eventually had a driver. After the Bad Beginning it got better. The trip to the Hotel is an Experience. Stating with a Minibus to the Pier. A motorcycle sidecar ride to the end of the pier, then a Longtail Boat ride to Railay. The longtail stop's on the east side which has a Jetty to climb of on. No Getting wet.
On check in I was advised that the problems with the transport was because I did not get a confirmation Number. So English was a problem on the phone when arranging it. but ensure that you get a reference and everything is in order. Roaming calls to the hotel on arrival is a lot more expensive. English is quite a problem here (Railay) but with Persistence and Patience all our problems were solved.
The room was great, we had a huge bath which was nice. there is also an outdoor shower but this had very little water pressure. The room was clean. the breakfast was good as well but mostly Western. We did have a Mosquito in the room Phone them and they got rid of it Quickly.
This hotel is not on the Side with the Nice Beach and during low tide it can be quite stinky next to the beach although we did not have a problem at the hotel.
The Spa was quite expensive and we opted for the cheaper options around Railay.
The pool is nice and the Bar in the pool makes for a great relaxing space after a long day.
Their Dinner was quite good but expensive.
When departing we chose the hotels transfer again out of convenience, even though there are a few options in Railay we saw for a third of the price.The Longtail Boat Captain was great. when arriving on the Pier at Krabi the Motorcycle driver were nowhere to be found. The Boat Captain then took our bags on a motorcycle to the Minibus while we took the walk there (5 min).
All in all not a bad experience. Note: When arriving at Railay West there is no Pier so long pants and shoes is a bad idea as you get off the boat in the water and have to walk across the beach.
Stayed March 2015, travelled as a couple.