A VoIP softswitch is the most crucial and important factors in any VoIP business. Covering all the major roles in connecting and routing calls, a softswitch carries out all main functionalities within a VoIP business. Being a more advanced and capable system, the softswitch, apart from its main purpose, even contains various other features within it. This makes for a more feature rich yet, simplified software for VoIP providers.
For a VoIP provider the advantages that a softswitch brings are numerous. Being an innovative and advanced way of running a VoIP business, the VoIP softswitch is more than just software.
# Replacement for Older Physical Switchboards
The Softswitch is definitely an upgrade from the older switchboard in many ways. With a softswitch being software, the users can easily install it unto their server and start using it straight away. Another upgrade is the fact that by using a softswitch, the users can assign and route calls from there server while using the softswitch application, when compared to manually connecting each call. Once assigned, the softswitch carries out its duties and does not require a frequent change every time a customer wants to make a call.
# No Additional Hardware Required
Being software, the softswitch does not require any additional hardware to run. By simply installing the software onto the server (system), the VoIP provider can then use the softswitch to run their business. Unlike the traditional switchboard, the softswitch does not require any additional purchases to be made, a onetime investment can be made, leading to which the users can directly start availing its benefits.
# Cost & UI (User Interface)
The cost to own and run a softswitch is also far lesser. Instead of having a huge set of devices laid out and an operator to manually assign calls; they deliver all these facilities within a cheaper budget. The UI of a softswitch is simple as it explains the basic functionalities and operations in the most convenient way possible.
# Billing
An additional task that the softswitch handles is the billing facility. By being able to generate accurate invoices straight from the softswitch software, the users do not have to manually enter down details and form an invoice of their own. An Invoice directly based of the calls that have occurred through the softswitch can be pulled out saving time, energy and money.
# No Additional Hiring of Employees (or) Services
With the softswitch doing all the needed functionalities and duties more than what has been expected of it, a company can avoid hiring resources or service for those tasks. As the tasks that have been done by the softswitch are numerous the need to have separate employees run those particular task is a waste of time and money.
# Flexible Management options
The softswitch usually comes with a flexible management option for its users. This gives companies a wider range of options to pick from to choose the services best suited for them. With option such as Managed and Hosted softswitch, the users can use the software irrelevant of the fact if they have a server of their own or not. With the Hosted service, user can buy the software, run it on the provider's server, and use it straight from there, whereas the Managed service is completely owned by the users, and the software is installed onto their own server.
The softswitch is a definite upgrade and advancement in the VoIP field as it brings together many features and covers numerous functionalities within it. Hence, it is perceived to be a very helpful tool for VoIP providers, and those dealing with VoIP.
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